TERMS & CONDITIONS
At this online shop we strive to make your shopping experience a pleasant and rewarding one. With this in mind we clearly detail our Terms and Conditions of trading, which are offered in addition to your statutory rights.
If you have any further questions please email us on firstname.lastname@example.org and communicate with a member of our sales team who would be happy to clarify any point.
For your convenience we have provided a 24 hour secure online order service. Payments for orders placed on-line will be carried out on a secure server. We can assure you that at no time will your credit/debit card details be transferred over the internet un-encrypted.
If you are still unsure about buying on-line, or have any further questions about internet security or simply wish to obtain more information before placing your order then please email.
You can place order by phone which will also be subject to these Terms and Conditions. Please Phone Customer Service.
All prices displayed on our site are exclusive of delivery charges. Payment can be made by credit or debit card via PayPay secure servers. We accept all major credit/debit cards, EXCLUDING American Express and Diners Club. All credit/debit card transactions are subject validation checks and authorisation by the card issuer.
The fixed delivery charge is £20.00 per order
Normal delivery service is based on a 2-5 days, Monday to Friday except Bank Holidays.
We are unable to delivery outside UK
We make every effort to ship all orders as fast as possible. We hold stock of most popular items. Non-stock items are ordered directly with the factory and shipped via Rako’s European Distribution Network. In some cases, delivery times can be longer than indicated on each product description web page. It is not our policy to split orders as this incurs additional shipping charges.
You have the right to cancel your contract with us, in accordance with The Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise this right is 7 working days, beginning the day after the goods are received.
Once notified of your intent to cancel we will refund your original method of payment within 30 days, the cost of returning the goods must be paid by the customer. If you wish to exercise this right please contact us within the 7 day period.
RETURN GOODS PROCEDURE
Items may be returned only with prior written authorisation from the Online Shop Customer Service upon request. Upon authorisation, a Return Good Authorisation (RGA) form will be issued to the customer based on the following terms and conditions:
1a. Product must be new and unopened and in original carton. Any product received opened or used will be subject to return or no credit issued.
1b. Product must be defective in materials or workmanship from the manufacturer.
2. All defective returns must be properly packaged. Any returned units that have been damaged in shipping due to insufficient packaging will be subject to no credit issued.
3. Products must still be within our standard warranty period. Out-of-date products are subject to return or no credit issued.
4. Goods returned are only for those products previously authorised and listed on the (RGA) form. Any unauthorised returned products are subject to return or no credit issued.
5. A minimum of 25% restocking charge will apply to any approved new material returns.
6. All postage / shipping and duties on returned goods are the responsibility of the customer.
The ONLY information we collect are the details you provide to us so as we can process your order, for example, name, address, credit card details. All information is collected lawfully and in accordance with the data protection act 1998. This information is for our internal use only and will only be used to notify you of any offers and updates. If you do not wish us to do so please email and we remove your details. If you wish to contact us about a privacy issue the please email.
ERRORS AND OMISSIONS
We endeavour to ensure that all the information displayed on our site is accurate. We cannot accept responsibility for any information provided by a third party, contained within our site, or for the contents of any links from our site. Product images are for illustration purposes only and actual products may differ from those shown. Product descriptions and specifications are meant as a guide only and cannot be guaranteed accurate.
In the unlikely event that an item is priced incorrectly, we reserve the right to withdraw the item from sale at any point prior to despatch. If you are unsure about the information supplied on any product please email.
The content, design and text on this site are the copyright ofLovewood For Life Limited. Some of the product images, descriptions and logos contained in this site are trademarks and are copyright of their respective owners.
This online shop is an e-commerce site owned and operated byLovewood For Life Limited.
Lovewood For Life Limited
Portsmouth Truck Park
Portsmouth PO6 1UJ
Tel: 07411916794 or 0707 0891344
Company Registered in England and Wales. company number: 12567384
Registered address:37a Flat 6, South Parade, Southsea, United Kingdom, PO4 0SH